Traqeer Privacy Policy
Version 2 · effective as of September 30, 2026
This policy explains what personal data Media Defender LLC, doing business as Traqeer, processes when you visit traqeer.com, create an account on app.traqeer.com, contract a plan, register a Creator or receive a claim submitted by Traqeer. It forms part of the Traqeer Terms and Conditions of Service and replaces the Privacy Policy dated October 18, 2024 published on the website and the Personal Data Privacy and Protection Policy dated January 10, 2025 linked from the application.
1. Data controller
Controller: Media Defender LLC, a limited liability company organized under the laws of the State of New Mexico, United States, EIN 61-2246894.
Trade name: Traqeer.
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.
Privacy contact: info@traqeer.com, subject line “Data protection”.
Media Defender LLC processes data in accordance with the United States laws applicable to it and, with respect to persons residing in the European Economic Area and the United Kingdom, in accordance with Regulation (EU) 2016/679 (GDPR) and equivalent legislation, in addition to the rules that protect the data subject in their country of residence.
2. Who this policy applies to
- Visitors to traqeer.com.
- Customers: persons who create an account and, in the case of Agencies, the users who access that account.
- Creators: persons whose content, image, name or identity is protected, whether they are the Customer or persons represented by an Agency.
- Third parties: persons appearing in the claimed content, owners of the sites and profiles where it is published, and contact persons at the Platforms.
- Business contacts: persons who write to Traqeer or request information.
3. What data we process
Visitors. Technical connection data necessary to serve the website and, only if you accept it in the consent notice, analytics data about how the site is used. Data you submit in contact forms.
Customers. Name, email address, telephone number, encrypted password or Google sign-in identifier, language, country, account and login data, contracted plan, the payment status that Stripe communicates to Traqeer, and communications with Traqeer. Card details, invoices and tax data are collected and stored by Stripe; Traqeer does not store them. Traqeer does not store your IP address or your device fingerprint in its own databases; the analytics tools described in Section 12 collect technical browser data.
Creators. Name, aliases and stage names, registered profiles and links, content samples (images, videos or descriptions) necessary to search for unauthorized copies, and, when an action requires it, identity documents, verification photographs and signed statements evidencing identity or ownership of the content.
Third parties. Web addresses, profiles, screenshots and evidence of the claimed content, and public contact details of the sites and Platforms to which claims are sent.
Business contacts. Name, email address, telephone number and the content of the inquiry.
We only request the data strictly necessary for each action. Identity documents are requested only when a claim or a Platform requires them.
4. Why and on what legal basis
| Purpose | Legal basis |
|---|---|
| Create and manage the account, provide the Service and show its status in the dashboard | Performance of the contract (Art. 6(1)(b) GDPR) |
| Search for unauthorized copies and impersonations and classify the results | Performance of the contract |
| Verify the identity of the Customer or of a Creator and their ownership of the content | Performance of the contract and legal obligation where a law or a Platform requires it (Art. 6(1)(c)) |
| Submit removal and delisting requests to the Platforms and sign the statements they require | Performance of the contract and legitimate interest of the Customer and of the Creators in protecting their rights (Art. 6(1)(f)) |
| Process third-party data included in evidence and claims | Legitimate interest of the Customer and of the Creators in defending their rights (Art. 6(1)(f)) |
| Bill, collect payments and issue receipts | Performance of the contract and tax and accounting obligations (Art. 6(1)(c)) |
| Send operational communications about the account, the actions taken and payments | Performance of the contract |
| Send Customers commercial information about the Service | Legitimate interest (Art. 6(1)(f)); you may object at any time |
| Handle contact inquiries | Consent (Art. 6(1)(a)) and pre-contractual measures (Art. 6(1)(b)) |
| Website analytics | Consent (Art. 6(1)(a)), revocable from “Analytics preferences” |
| Application security, fraud and abuse prevention | Legitimate interest (Art. 6(1)(f)) |
| Retain evidence and records to handle claims | Legitimate interest (Art. 6(1)(f)) and legal obligations |
Where the legal basis is consent, you may withdraw it at any time without retroactive effect.
5. Automated decision-making
Traqeer uses automated systems, including artificial intelligence models, to find and classify search results and to decide which content is proposed for a claim. Those systems do not make decisions with legal effects on you: the Customer and the Traqeer team can review and correct any result, and claims are submitted under the Customer’s authorization. Traqeer does not build profiles for other purposes.
6. Who we share data with
- Platforms. Each removal request includes the data the Platform needs to process it: the name of the Customer or of the Creator, the reference to the protected content, the address of the claimed content, the accuracy statement and a means of contact. Some Platforms forward those details to the party responsible for the claimed content or publish them in transparency databases.
- Providers that process data on Traqeer’s behalf and only under its instructions: hosting of the application, of the databases and of the storage of documents, screenshots and evidence (Railway); email delivery (SendGrid); payment processing (Stripe); automation and artificial intelligence services that receive the registered names and aliases to search for and classify results; providers of access to search engine and platform results, which receive the search queries; product and website analytics (PostHog and Google Analytics); campaign measurement (Meta), which receives the hashed email address and name when the account is created and when a payment is made; internal operations and support tools (Slack); and WhatsApp when the Customer chooses that channel to talk to Traqeer. The current list of providers may be requested at info@traqeer.com.
- Authorities, administrative or judicial, when required by law.
- Agencies. When an Agency registers a Creator, the Agency sees that Creator’s data and actions in its account.
Traqeer does not sell personal data or share it for advertising purposes.
7. International transfers
Media Defender LLC is based in the United States and processes data there; its providers process data in the United States or in other countries outside the European Economic Area. For persons residing in the European Economic Area, Traqeer applies the safeguards provided for in Articles 44 to 49 of the GDPR: Standard Contractual Clauses approved by the European Commission with its providers, the EU-U.S. Data Privacy Framework where the provider is certified, or equivalent safeguards. You may request a copy of the applicable safeguards at info@traqeer.com.
8. How long we keep data
| Data | Period |
|---|---|
| Account and Customer data | While the account is active and up to five years after the last action, to handle possible claims |
| Identity documents, proof of ownership and signed statements | While the account is active and up to five years after the last claim in which they were used, unless you request their deletion earlier and there is no obligation to retain them |
| Evidence and records of the claims submitted | Five years from the last action, to evidence the requests and to defend against claims |
| Screenshots verifying the status of links | Thirty days |
| Records of report and notice deliveries | Up to one hundred and eighty days |
| Records of support sessions on your account | One year |
| Backups | Up to ninety days from each backup |
| Payment data and invoices | Kept by Stripe for the periods required by applicable tax and accounting rules |
| Analytics and measurement data | The periods configured in each tool; you may object at any time |
| Contact inquiries | One year from the last communication |
When each period expires, the data is deleted or anonymized. If you request the closure of your account, Traqeer cancels the subscription, closes the account and deletes the data that does not have to be retained for the reasons above; the subscription record is kept as a billing record.
9. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent, by writing to info@traqeer.com with the subject line “Data protection” and attaching a document evidencing your identity. Traqeer replies within one month, extendable in complex cases.
If an Agency registered your data as a Creator, you may exercise your rights before the Agency or before Traqeer; Traqeer will forward the request to the Agency where appropriate.
If you reside in the United States, the privacy laws of your state may grant you rights of access, correction, deletion and portability, and the right not to have your data sold or shared for targeted advertising. Traqeer does not sell personal data or share it for those purposes. You may exercise those rights through the same email address, and Traqeer will not treat you differently for exercising them.
If you consider that the processing does not comply with the law, you may lodge a complaint with the data protection authority of your country of residence.
10. Security
Traqeer applies technical and organizational measures proportionate to the risk: encryption of data in transit and at rest, access restricted to authorized personnel, access logging, backups and internal confidentiality procedures. Identity documents are stored with restricted access and are used only for the actions that require them.
11. Minors
The Service is intended for persons aged 18 or over. Traqeer does not create accounts for minors or knowingly process their data. If you become aware that a minor has provided data, write to info@traqeer.com so that it can be deleted.
12. Cookies and analytics
traqeer.com uses technical cookies necessary for it to work and, only with your consent, analytics cookies that help understand how the site is used. You may accept, reject or change your decision at any time from the “Analytics preferences” button.
The application uses the storage necessary to maintain your session and preferences and, in addition, product analytics (PostHog and Google Analytics) that records how its screens are used in order to detect errors and improve the Service, on the basis of Traqeer’s legitimate interest. That data is associated with the account, is not used for advertising purposes and is not disclosed to third parties other than the providers listed in Section 6. The application also sends Meta, with the email address and name hashed, the account creation and payment events, to measure Traqeer’s campaigns. You may object to these processing activities by writing to info@traqeer.com.
13. Data provided by Agencies
When an Agency registers data of its Creators, the Agency is responsible for having a legal basis to do so and for informing the Creators. Traqeer processes that data as a processor on the Agency’s behalf, under the conditions of Section 16 of the Terms and Conditions of Service.
14. Changes to this policy
Each version of this policy bears a number and an effective date. Relevant changes are communicated to Customers by email and in the application before they take effect. Previous versions are kept and may be requested.
15. Contact
Media Defender LLC (Traqeer), 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Email: info@traqeer.com.
