Traqeer Terms and Conditions of Service

Version 2 · effective as of September 30, 2026

These Terms govern access to and use of the traqeer.com website, the app.traqeer.com application and the digital content protection services that Media Defender LLC provides under the Traqeer brand, both on the free account and on paid plans. Read them before creating an account. By creating an account, or by signing in when they are presented to you, you accept them in full, including the authorization to act on your behalf in Section 8. They replace the Terms of Use dated October 18, 2024, the Service Agreement and version 1 of the Special Power of Attorney.

1. Provider and definitions

1.1. The provider of the Service is Media Defender LLC, a limited liability company organized under the laws of the State of New Mexico, United States, Entity ID 0008010318, EIN 61-2246894, with its address at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States, and contact email info@traqeer.com. Media Defender LLC does business as Traqeer and is the sole entity responsible for providing the Service.

1.2. In these Terms:

Traqeer or the Provider means Media Defender LLC.
Customer means the individual or legal entity that creates an account and accepts these Terms.
Account means the Customer’s space in the application, with one or more user logins.
Agency means a Customer that manages, within a single account, the content or identity of one or more Creators, including studios, managers and production companies.
Creator means the person whose content, image, name or identity is protected. The Creator may be the Customer or a person represented by an Agency.
Protected Content means the content, trademarks, names, images and profiles that the Customer registers in the account for protection.
Plan means the contracted tier, free or paid, with the features, limits and price shown at the time of contracting.
Platforms means the search engines, social networks, websites, marketplaces, hosting providers and other third parties before which Traqeer acts.
Service means the set of features described in Section 6.

2. Purpose and scope

2.1. These Terms govern the relationship between Traqeer and the Customer in the use of the website, the application, the free account, the trials and access granted by Traqeer, and the paid plans.

2.2. They apply to all accounts from the effective date shown in the heading. Accounts created before that date accept them the first time they sign in after publication, as described in Section 18.

2.3. The Traqeer Privacy Policy forms part of these Terms and describes how the personal data of the Customer, of Creators and of third parties is processed.

3. Eligibility

3.1. To create an account, the Customer must be at least 18 years old and have legal capacity to contract. A Customer acting on behalf of a legal entity represents that they have sufficient authority to bind it. The Customer represents that they are not included on any United States sanctions list and do not reside in a country subject to a United States embargo.

3.2. The Customer represents that they hold the rights to the Protected Content or have written authorization from the rights holder. The Service may not be used to claim content over which the Customer has neither rights nor authorization.

3.3. Protected Content may include adult content lawfully produced by adults. It is prohibited to register content involving minors, content obtained or distributed without the consent of the persons appearing in it, or any content whose production or distribution is unlawful.

4. Registration and account

4.1. The Customer agrees to provide truthful, complete and current information when registering and to keep it so throughout the relationship.

4.2. The Customer safeguards their login credentials and is responsible for all activity carried out from their account. The Customer must immediately notify info@traqeer.com of any unauthorized use.

4.3. An Agency may enable several user logins in its account, create one account per Creator, activate or deactivate them within the contracted number, and designate the email address that receives the reports for each one. Each login is the responsibility of the Agency, which is liable for the actions of its users and for the information they upload.

4.4. Traqeer may request documentation evidencing the identity of the Customer or of a Creator, or their ownership of the Protected Content, before acting on a claim, when a Platform requires it or when reasonable doubts exist: an identity document, a verification photograph, a signed statement or proof of ownership or license. Traqeer may also verify ownership through public profiles and records. Until the documentation is provided, Traqeer may pause the actions that require it and, if it is not provided within a reasonable time, close the account.

5. Online contracting and acceptance

5.1. Acceptance of these Terms occurs by checking the corresponding box when creating the account or when signing in if they are presented, and is recorded with date, version and language.

5.2. The free account is governed by these Terms from its creation. A paid plan is contracted by selecting it in the application and completing payment through Stripe. The plan is contracted when Stripe confirms the payment. Traqeer may decline a registration or a contract, with notice, when the applicant’s content or activity does not fit the Service or exposes Traqeer to legal risk.

5.3. Stripe acts solely as a payment gateway. Traqeer is solely responsible for providing the Service.

5.4. Traqeer may grant trials, demo access or manual activations of paid features. They are governed by these Terms for the time and under the conditions that Traqeer states when granting them, and the authorization in Section 8 also applies to the actions carried out during them. Free trials are limited to one per person and per Creator; Traqeer may deny or close trials obtained with repeated accounts, email addresses or identities, and may modify, limit or withdraw free trials at any time or deny a trial without stating a reason.

6. Nature of the Service

6.1. Depending on the contracted Plan, the Service comprises:

automated and manual searches for unauthorized copies of the Protected Content and for impersonations of the identity of the Customer or of Creators on search engines, social networks, websites and other Platforms;
classification and review of the results found, with the help of automated systems and of the Traqeer team;
submission of removal and delisting requests to the Platforms on grounds of copyright, trademark, impersonation or misuse of image or name, including the notices provided for in the United States Digital Millennium Copyright Act;
follow-up of the requests submitted and verification of their outcome while the account is active;
access to a dashboard showing the status of the actions taken and to the reports offered by the Plan;
the notification channels and additional features included in the Plan or contracted by the Customer as extras.

6.2. The Service is a best-efforts obligation, not a guarantee of results. Traqeer acts with professional diligence, but removal of content depends on third parties. Traqeer does not guarantee that any content will be removed, that it will be removed immediately or permanently, or that it will not be published again. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR RESULTS. The testimonials, figures and examples published on traqeer.com describe specific experiences and do not guarantee results.

6.3. Platforms decide their own procedures, timelines and criteria; they may change their systems, limit automated access, stop handling requests, shut down or become temporarily unavailable. Traqeer does not control those decisions or situations and is not liable for them.

6.4. The search results and classifications shown in the application may contain errors. The Customer must review the information before making decisions based on it and notify Traqeer of any incorrect result. The links to third-party sites shown in the application are the claimed content or its location; Traqeer does not control those sites and the Customer visits them at their own risk.

6.5. Traqeer may modify, expand or withdraw features of the Service. If a modification substantially reduces the features of a current paid Plan, the Customer may cancel it and Traqeer will refund the proportional part of the unused period.

6.6. Traqeer strives to keep the application continuously available but does not guarantee uninterrupted service. Interruptions may occur due to maintenance, updates, provider failures or causes beyond Traqeer’s control. Traqeer will give advance notice of scheduled interruptions whenever possible.

7. Exclusions

Unless expressly agreed in writing, the Service does not include:

judicial or extrajudicial actions, arbitrations, or criminal, civil or administrative complaints;
legal representation or legal advice;
actions on closed, private or encrypted systems, or on content that Traqeer cannot access;
removal of content published by the Customer or by Creators on their own channels;
actions before Platforms that offer no removal procedure or do not handle third-party requests;
account recovery, online reputation management or content production.

Traqeer is not a law firm. Nothing Traqeer communicates to the Customer constitutes legal advice or creates an attorney-client relationship.

8. Authorization to act on the Customer’s behalf

8.1. By accepting these Terms, the Customer expressly authorizes Media Defender LLC, doing business as Traqeer, to act in the Customer’s name and on the Customer’s behalf, and on behalf of the Creators the Customer registers, for the sole purpose of protecting their digital rights.

8.2. This authorization includes the power to:

identify, track and document unauthorized, pirated or unlawful content and impersonations;
submit content removal and delisting requests to search engines, digital platforms, social networks, marketplaces, hosting providers and other third parties;
act as authorized representative in copyright, trademark, impersonation and image, name or trademark misuse proceedings;
electronically sign, on the Customer’s behalf, the good-faith and accuracy statements required by the Platforms, including the statements under penalty of perjury provided for in United States law, on the basis of the information and documentation provided by the Customer;
receive and respond to communications related to these actions.

8.3. The authorization is special and limited. It does not empower Traqeer to bring legal actions, assume financial obligations, settle, compromise, litigate or perform acts of disposal on the Customer’s behalf.

8.4. The authorization takes effect upon electronic acceptance of these Terms and remains in force while the account is active, on any Plan, including trials and access granted by Traqeer. The Customer may revoke it at any time in writing to info@traqeer.com or by closing their account. Revocation does not affect requests already submitted, which Traqeer may maintain or withdraw as the Customer instructs and the Platforms allow.

8.5. The Agency represents that it holds the authorization of each Creator it registers in its account to grant this representation on the Creator’s behalf, and undertakes to provide proof of that authorization when Traqeer or a Platform requests it. Traqeer may suspend the actions relating to a Creator until that proof is provided.

8.6. The text of this Section is reproduced as a standalone document in Annex A, Special Power of Attorney, so that Traqeer can present it to the Platforms as proof of the authorization. Annex A has the same version and effective date as these Terms and requires no separate acceptance.

9. Customer obligations, accuracy and indemnity

9.1. The Customer undertakes to:

be the legitimate holder of the Protected Content or have the authorization of its holder, and remain so throughout the relationship;
provide truthful, complete and current information and documentation, and promptly report any change affecting their rights;
use the Service only for lawful purposes and not direct it against content that has a right to exist, such as criticism, parody, news or licensed third-party content;
not resell, sublicense or assign the Service or the account without Traqeer’s written authorization;
not interfere with the operation of the application, not access third-party data or accounts, not extract the information it displays by automated means, and not decompile or reverse engineer its software;
not create multiple accounts or use other people’s identities to circumvent the limits of a Plan or to obtain more than one free trial;
not use the Service to submit false or abusive claims or claims intended to harass third parties, or to submit false abuse reports to Traqeer;
not access the Service to develop, evaluate or feed a competing service, or on behalf of anyone who does;
keep their payment details current and pay all charges when due;
respond diligently to Traqeer’s requests for information or documentation.

9.2. The statements that Traqeer submits to the Platforms are based on the Customer’s information. The Customer is responsible for their accuracy. Applicable law, including Section 512(f) of the United States Copyright Act, provides for liability for false statements contained in removal requests.

9.3. The Customer will defend, indemnify and hold harmless Traqeer, its members, employees and contractors from any claim, penalty, cost or damage, including reasonable attorneys’ fees, arising from false or inaccurate information provided by the Customer, from the lack of rights over the Protected Content, from the lack of a Creator’s authorization, or from use of the Service contrary to these Terms or to the law. Traqeer may assume the defense of the claim at the Customer’s expense, and the Customer will cooperate with it.

10. Traqeer’s obligations and confidentiality

10.1. Traqeer undertakes to provide the Service in accordance with the contracted Plan, with professional and technical diligence, and to show the status of the actions taken in the dashboard.

10.2. Traqeer will treat the information of the Customer, of Creators and of the actions taken as confidential, during the relationship and after it ends, and will disclose it only to the Platforms and to the providers necessary to provide the Service, or when required by an authority.

10.3. Traqeer will comply with the United States laws applicable to it and with the data protection and consumer protection rules that protect the Customer in the Customer’s country of residence.

11. Price, taxes and billing

11.1. Prices are expressed in United States dollars (USD). The price of each Plan is the one shown in the application or on the payment page at the time of contracting. Any applicable taxes are indicated at the time of payment.

11.2. Paid plans are charged on a recurring basis, in advance, according to the billing cycle chosen when contracting, for example monthly or annual, and renew automatically for equal periods at the then-current price of the Plan, unless cancelled in accordance with Section 12.

11.3. Traqeer will give notice by email of any price increase for a contracted Plan at least thirty days before the renewal in which it applies. The Customer may cancel before that renewal at no cost.

11.4. Plan changes and extras are charged as indicated when contracting them. An upgrade applies immediately and is billed in proportion to the time remaining in the cycle; a downgrade applies at the next renewal. On Agency plans, the price depends on the contracted number of active accounts; if the Agency reduces it, the accounts exceeding the new number move to the free plan.

11.5. If a Plan includes a free trial period, the first charge is made when the trial ends, unless the Customer cancels before. Discounts, promotions, credits and referral programs are governed by the conditions shown when activating them; unless the promotion states otherwise, they apply only to the first contracted period, cannot be combined with one another, and credits are applied as a discount on future charges and are not paid in cash. Traqeer may correct an obvious pricing error, even after having charged, by notifying the Customer, who may cancel at no cost and with a refund of the amount paid for that period if they do not accept the correction.

11.6. If a charge cannot be completed, Traqeer and Stripe will retry it and notify the Customer. While the payment remains outstanding, Traqeer may limit or suspend paid features, including searches and removal requests, and, if non-payment persists, cancel the Plan. Access is restored once the payment is settled.

12. Term, renewal and cancellation

12.1. A paid Plan lasts for the contracted period and renews automatically at the end of each period.

12.2. The Customer may cancel renewal at any time from their account or by writing to info@traqeer.com. Cancellation takes effect at the end of the period already paid: until then, the Service remains active and no new charges are generated.

12.3. The free account has no fixed term. The Customer may request its closure at any time by writing to info@traqeer.com.

13. Refunds and right of withdrawal

13.1. Payments are non-refundable once the billing period has begun. Plans prepaid for long periods are offered at a discount in exchange for a commitment and are not partially refundable for unused time: the Service remains active until the end of the contracted period.

13.2. As an exception, Traqeer will refund the charge when:

a serious technical failure attributable to Traqeer has prevented use of the Service and has not been resolved within a reasonable time;
a duplicate or erroneous charge has occurred;
Traqeer has substantially reduced the features of the Plan during a period already paid, in the proportional part indicated in Section 6.5.

13.3. Refund requests are sent in writing to info@traqeer.com within seven business days of the charge, stating the account and the reason. Traqeer evaluates them case by case and replies by the same means. Traqeer may reject repeated or abusive requests, including those that follow a chargeback with the bank for a service that was provided, and close the account that uses refunds or chargebacks as a practice.

13.4. The Service begins to be performed immediately after contracting. When contracting, the Customer expressly requests that immediate start and agrees that, where the consumer law of the Customer’s country of residence grants a right of withdrawal, that right is lost once performance of the Service has begun.

13.5. Nothing in this Section limits the rights that mandatory consumer protection rules grant the Customer in the Customer’s country of residence.

14. Intellectual property

14.1. The systems, software, methodologies, databases, reports, dashboards, trademarks and other elements that Traqeer uses to provide the Service are the exclusive property of Media Defender LLC or of its licensors. The Customer receives a limited, non-exclusive and non-transferable license to use them for the duration of the relationship and only to the extent necessary to use the Service.

14.2. The Protected Content and the documentation provided by the Customer remain the property of the Customer or of the Creators. The Customer grants Traqeer a limited license to store, reproduce and communicate to the Platforms the samples, identifiers, screenshots and evidence necessary to search, document and claim, and for no other purpose.

14.3. The reports and evidence that Traqeer delivers to the Customer may be used to defend the Customer’s rights, but not to resell the Service or to present them as the Customer’s own work to third-party clients.

14.4. Suggestions, ideas or comments that the Customer sends about the Service may be used freely by Traqeer without compensation, excluding personal data and Protected Content.

15. Limitation of liability

15.1. TO THE FULLEST EXTENT PERMITTED BY LAW, Traqeer is not liable for:

the reappearance of previously removed content or the publication of new content;
the decisions, delays, errors or omissions of the Platforms or of any third party;
indirect, incidental, punitive or consequential damages, loss of profits, loss of revenue, data or reputation, even if advised of their possibility;
the loss or alteration of the documentation and evidence uploaded by the Customer, who must keep their own copies;
damages arising from false, inaccurate or incomplete information provided by the Customer.

15.2. Traqeer’s total liability to the Customer, on any ground, is limited to the amount paid by the Customer during the three months preceding the event giving rise to it.

15.3. These limitations do not apply to damages caused by Traqeer’s willful misconduct or gross negligence, or to liabilities that applicable law does not allow to be limited.

16. Data protection

16.1. Traqeer processes personal data in accordance with the data protection laws applicable to it, including Regulation (EU) 2016/679 with respect to persons residing in the European Economic Area, under the Privacy Policy published on traqeer.com, which describes the data processed, the purposes, the recipients, the retention periods and the rights of the data subject.

16.2. When the Customer provides third-party data, such as links, profiles or evidence relating to infringers, Traqeer processes it to defend the rights of the Customer and of the Creators.

16.3. When an Agency registers data of its Creators, the Agency is responsible for having a legal basis to do so and Traqeer acts as a data processor on the Agency’s behalf. In that relationship Traqeer will process the data only to provide the Service and in accordance with the Agency’s instructions, ensure the confidentiality of the persons who access it, apply appropriate security measures, use only the providers listed in the Privacy Policy, assist the Agency in handling the Creators’ rights, delete or return the data at the end of the relationship unless legally required to retain it, and make available to the Agency the information necessary to demonstrate this compliance. Where Regulation (EU) 2016/679 applies, this Section constitutes the data processing agreement provided for in its Article 28.

17. Suspension and termination

17.1. Traqeer may suspend or close an account, with prior notice unless urgency or the law prevents it, when the Customer breaches these Terms, uses the Service unlawfully or abusively, provides false information, registers prohibited content, fails to pay, or when an action exposes Traqeer to serious legal risk. A person whose account was closed for breach may not create a new account, in their own name or in the name of a third party.

17.2. Upon termination, access to the application and the actions in progress cease. Periods already paid are not refunded, except as provided in Section 13. Traqeer may retain the evidence and records of the actions taken for the periods stated in the Privacy Policy, to evidence the requests submitted and to defend itself against claims.

17.3. The Customer may request the closure of their account at any time by writing to info@traqeer.com; Traqeer cancels the current subscription and closes the account and its data in accordance with the Privacy Policy. Sections 9, 10.2, 14, 15, 17.2, 19, 20 and 21 survive termination.

18. Changes and versions

18.1. Each version of these Terms bears a number and an effective date. Traqeer keeps previous versions and the record of the version, date and language accepted by each account.

18.2. Traqeer may amend these Terms. Changes affecting the Customer’s rights or obligations are communicated by email and in the application at least fifteen days before they take effect. When signing in after that date, the application asks the Customer to accept the new version. A Customer who does not accept it may close their account before the effective date; if a paid period is in progress, the unused proportional part will be refunded.

18.3. Corrections of clerical errors, translations and wording changes that do not alter the meaning of a Section do not constitute a new version.

19. Governing law and jurisdiction

19.1. These Terms, Annex A and the Privacy Policy are governed by the laws of the State of New Mexico and the federal laws of the United States, without regard to conflict-of-laws rules.

19.2. For any dispute, the parties submit to the state and federal courts located in Bernalillo County, New Mexico, United States. If the Customer is a consumer and a mandatory rule of the Customer’s country of residence grants them another forum or the protection of their own laws, that rule prevails.

19.3. Before bringing any action, the parties will attempt in good faith to resolve the dispute for thirty days from written notice of the claim, sent to info@traqeer.com or to the email address of the Customer’s account.

19.4. The removal requests that Traqeer submits to the Platforms are governed, as far as the Platform is concerned, by the law that the Platform applies.

20. Language and contact

20.1. These Terms are published in English, Spanish and Portuguese. The English text is the reference text; in case of discrepancy between versions, the English version prevails.

20.2. For any question about these Terms, the account or an action, the Customer may write to info@traqeer.com or to Media Defender LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.

20.3. Notice for California residents: if a complaint is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, telephone (800) 952-5210.

21. General provisions

21.1. These Terms, together with Annex A and the Privacy Policy, constitute the entire agreement between the Customer and Traqeer regarding the Service and supersede any prior agreement or communication on the same subject.

21.2. If any provision is held void or unenforceable, the remainder remains in force and the affected provision is interpreted in the way that best respects its purpose.

21.3. Traqeer’s failure to exercise a right under these Terms does not constitute a waiver of it.

21.4. The Customer may not assign their account or their rights without Traqeer’s written authorization. Traqeer may assign the agreement to an affiliate or to an acquirer of its business, with notice to the Customer.

21.5. Neither party is liable for non-performance caused by events beyond its reasonable control, such as failures of the Platforms, of internet access providers or of the infrastructure, cyberattacks, acts of authorities or disasters, for as long as those events last. If those events prevent provision of the Service for more than three months, either party may terminate the agreement and Traqeer will refund the proportional part of the unused paid period.

21.6. Communications to the Customer are sent to the email address of their account and are deemed received when sent. Communications to Traqeer are sent to info@traqeer.com.

21.7. The Customer agrees to contract and to receive communications by electronic means. Acceptance of these Terms by checking the corresponding box, notices by email and in the application, and Traqeer’s electronic records have the same effect as a written and signed document and satisfy any legal requirement of written form.

21.8. Except for the authorization in Section 8, these Terms do not create any partnership, joint venture, employment or general agency relationship between the parties. These Terms will not be construed against Traqeer by virtue of having drafted them.

Annex A. Special Power of Attorney

Version 2 · effective as of September 30, 2026 · forms part of the Traqeer Terms and Conditions of Service (Section 8).

By this document, the Customer, an individual or legal entity that has accepted the Traqeer Terms and Conditions of Service, expressly authorizes MEDIA DEFENDER LLC, a limited liability company organized under the laws of the State of New Mexico, United States, doing business as TRAQEER, to act in the Customer’s name and on the Customer’s behalf, and on behalf of the persons whose content or identity the Customer has registered in their account, for the sole purpose of protecting their digital rights.

This authorization includes the power to identify, track and document unauthorized, pirated or unlawful content and impersonations; to submit content removal and delisting requests to search engines, digital platforms, social networks, marketplaces, hosting providers and other third parties; to act as authorized representative in copyright, trademark, impersonation and image, name or trademark misuse proceedings; to electronically sign the good-faith and accuracy statements required by those platforms, including the statements under penalty of perjury provided for in United States law, on the basis of the information and documentation provided by the Customer; and to receive and respond to communications related to these actions.

This power of attorney is special and limited. It does not authorize the commencement of legal actions, the assumption of financial obligations, or acts of disposal, settlement, compromise or litigation on the Customer’s behalf. The Customer represents that they are the legitimate holder of the rights being protected, or that they have the authorization of the holder, and assumes responsibility for the accuracy of the information provided.

This authorization takes effect upon its electronic acceptance together with the Terms and Conditions of Service and remains in force while the account remains active, on any plan, including trials and access granted by Traqeer. The Customer may revoke it at any time in writing to info@traqeer.com or by closing their account, without the revocation affecting requests already submitted. This power of attorney is governed by the laws of the State of New Mexico and the federal laws of the United States, and is validly granted through online acceptance of the Terms and Conditions of Service.

Version history

Version	Effective as of	Changes
Terms of Use (website)	Oct 18, 2024	Website text in EN, ES and PT. New Mexico law.
Service Agreement (app)	undated	Notion text, Spanish only, accepted at registration. Spanish law.
Special Power of Attorney v1	Jul 27, 2026	Separate document with its own checkbox at registration.
Terms and Conditions v2	September 30, 2026	A single text for website and app, in three languages, with the power of attorney integrated as Section 8 and Annex A. New Mexico law and forum in Albuquerque; the English text prevails.

Terms of use